CCY (Customer, Colleague & You)

a professional development program by TripleWin Academy.

This six-session professional development program, conducted for 12 days over a six to eight month period, helps participants grow and develop the skills needed to succeed in business today as a trusted business partner. Participants learn a full range of important competencies to improve their abilities to develop long-term relationships with customers, including: building trust-based, win-win relationships; selling; negotiating; consulting; change management; and critical conflict and communication skills. A strong theoretical framework is taught with key models practiced during the sessions. A variety of activities, assessments and initiatives are used in each session to fully engage everyone in the learning process. This course uses a highly interactive teaching style, combining discussions of relevant theory with practical psychological assessments, practice simulations and team initiatives to create a rich and engaging learning environment.

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